At Wellbeing of My Baby we always strive to provide an optimum level of care, and want you to leave the clinic feeling satisfied with the level of service that you have received.
By having a formal complaints procedure in place, this allows us to investigate any issues which may arise, and rectify them in order to improve service delivery.
If you wish to submit a complaint, this can be done so verbally or in writing, by emailing us at email@example.com
We ask for complaints to be made as close to the time of your scan as possible, in order to enable us to undertake a fair and thorough investigation.
The manager will initially respond to your complaint within three working days, followed by a full, written response on the outcome of the investigation within twenty one working days. If for any reason, this takes longer, you will be notified.
If you still feel unsatisfied with the outcome of the investigation, then it is within your rights to refer the matter to an external adjudication, which will need to be done within six months in order for you to be able to access the adjudication service.
All complaints will be managed with confidentiality, and only staff involved in the investigation will know particular details of the complaint.