Wellbeing Of My Baby

Complaints Policy

At Wellbeing of My Baby we always strive to provide an optimum level of care, and want you to leave the clinic feeling satisfied with the level of service that you have received.

By having a formal complaints procedure in place, this allows us to investigate any issues which may arise, and rectify them in order to improve service delivery.

If you wish to submit a complaint, this can be done so verbally or in writing, by emailing us at info@wellbeingofmybaby.co.uk

We ask for complaints to be made as close to the time of your scan as possible, in order to enable us to undertake a fair and thorough investigation.

The manager will initially respond to your complaint within three working days, followed by a full, written response on the outcome of the investigation within twenty one working days. If for any reason, this takes longer, you will be notified.

If you still feel unsatisfied with the outcome of the investigation, then it is within your rights to refer the matter to an external adjudication, which will need to be done within six months in order for you to be able to access the adjudication service.

All complaints will be managed with confidentiality, and only staff involved in the investigation will know particular details of the complaint.

    
 
 
        
   Relaax UK 
 2024-01-27
 
 
  Had an early reassurance scan this morning and so so happy with everything. Staff were professional and friendly and an overall great experience! Thank you so much :)
  
 
       
   Dee Kaur 
 2024-01-22
 
 
  I had two scans with Eisher and found her to be so lovely,  she was a thorough professional, caring, friendly, positive, kind and personable.

The clinic itself was very inviting as was spacious, warm and welcoming.

I would definitely come again if ever needed a private scan and would recommend Eisher/clinic to anyone thinking of booking a scan. You will be  great hands and definitely leave with a smile on your face :)
  
 
       
   Emma Grainger 
 2023-12-22
 
 
  Highly recommend Eisher for a private pregnancy scan, she is very calm and friendly and the clinic is lovely, clean and welcoming. Would definitely return in the future!
  
 
       
   Cristina Rusu 
 2023-12-16
 
 
  Amazing &  clean place.  The most prettiest  sonographer!  Was there for second time  and  everything  was above & beyond  all expectations! THANK YOU
  
 
       
   paynen88 
 2023-12-15
 
 
  Went for a scan here with my wife today, Eisher was lovely and talked us throughout the scan which was really reassuring. Would highly recommend, nice big comfy sofa for partners and great big screen to see your babies!
  
 
       
   Cathrin An 
 2023-12-03
 
 
  Amazing service!
Eisher is really a professional.
She went above and beyond to meet the needs we had. Explains everything in plain and understandable manner. Also, we were surprised that she encouraged us to ask any question and call her if we have forgotten anything or need information. Very clean facility!
I will have every check up I need with her by default.

If you wonder where to do your scans, look no further. You will be happy with her!

Thank you, Eisher! X
  
 
       
   Gemma Read 
 2023-11-25
 
 
  Had an early reassurance scan today, Eisher was soo lovely, friendly and made it such an enjoyable experience! Highly recommend !
  
 
       
   Nick Hobbs 
 2023-11-05
 
 
  Kind, caring, welcoming and professional. Highly recommended.
  
 
       
   Christina McGowan 
 2023-10-11
 
 
  My gosh, Eisher is an angel!! So easy to communicate with and answers all questions and concerns even when she's off work or busy! I even reached out to her many weeks after my appointment as I had a concern about baby's growth and she was so eager to help. She's just Brilliant! Thank you!
  
 
  
  
 
 
   Google rating score: 4.9 of 5, based on 95 reviews