Book a Consultation

Wellbeing Of My Baby

Complaints Policy

At Wellbeing of My Baby we always strive to provide an optimum level of care, and want you to leave the clinic feeling satisfied with the level of service that you have received.

By having a formal complaints procedure in place, this allows us to investigate any issues which may arise, and rectify them in order to improve service delivery.

If you wish to submit a complaint, this can be done so verbally or in writing, by emailing us at info@wellbeingofmybaby.co.uk

We ask for complaints to be made as close to the time of your scan as possible, in order to enable us to undertake a fair and thorough investigation.

The manager will initially respond to your complaint within three working days, followed by a full, written response on the outcome of the investigation within twenty one working days. If for any reason, this takes longer, you will be notified.

If you still feel unsatisfied with the outcome of the investigation, then it is within your rights to refer the matter to an external adjudication, which will need to be done within six months in order for you to be able to access the adjudication service.

All complaints will be managed with confidentiality, and only staff involved in the investigation will know particular details of the complaint.

Posted on Google Google
Relaax UK profile picture
Relaax UK
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had an early reassurance scan this morning and so so happy with everything. Staff were professional and friendly and an overall great experience! Thank you so much :)
Posted on Google Google
Dee Kaur profile picture
Dee Kaur
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had two scans with Eisher and found her to be so lovely, she was a thorough professional, caring, friendly, positive, kind and personable. The clinic itself was very inviting as was spacious, warm and welcoming. I would definitely come again if ever needed a private scan and would recommend Eisher/clinic to anyone thinking of booking a scan. You will be great hands and definitely leave with a smile on your face :)
Posted on Google Google
Emma Grainger profile picture
Emma Grainger
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Highly recommend Eisher for a private pregnancy scan, she is very calm and friendly and the clinic is lovely, clean and welcoming. Would definitely return in the future!
Posted on Google Google
Cristina Rusu profile picture
Cristina Rusu
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Amazing & clean place. The most prettiest sonographer! Was there for second time and everything was above & beyond all expectations! THANK YOU
Posted on Google Google
paynen88 profile picture
paynen88
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Went for a scan here with my wife today, Eisher was lovely and talked us throughout the scan which was really reassuring. Would highly recommend, nice big comfy sofa for partners and great big screen to see your babies!
Posted on Google Google
Cathrin An profile picture
Cathrin An
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Amazing service! Eisher is really a professional. She went above and beyond to meet the needs we had. Explains everything in plain and understandable manner. Also, we were surprised that she encouraged us to ask any question and call her if we have forgotten anything or need information. Very clean facility! I will have every check up I need with her by default. If you wonder where to do your scans, look no further. You will be happy with her! Thank you, Eisher! X
Posted on Google Google
Gemma Read profile picture
Gemma Read
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had an early reassurance scan today, Eisher was soo lovely, friendly and made it such an enjoyable experience! Highly recommend !
Posted on Google Google
Nick Hobbs profile picture
Nick Hobbs
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Kind, caring, welcoming and professional. Highly recommended.
Posted on Google Google
Christina McGowan profile picture
Christina McGowan
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
My gosh, Eisher is an angel!! So easy to communicate with and answers all questions and concerns even when she's off work or busy! I even reached out to her many weeks after my appointment as I had a concern about baby's growth and she was so eager to help. She's just Brilliant! Thank you!
Newsletter Signup

Newsletter Signup

Let's keep in touch

  • This field is for validation purposes and should be left unchanged.

Let's Talk

Get in touch

Phone

01753 358123

info@wellbeingofmybaby.co.uk

Address

1a The Clockhouse,
Beaconsfield Road,
The Broadway,
Farnham Common,
SL2 3PQ

Get Directions